Your new Fallsview Casino account shows a zero balance even though your bank confirms the deposit left your account. The most common cause is that the payment went to a different account or the transfer is still being processed by the payment provider.

Deposit left your bank but is not on your casino balance

You see a pending or completed bank transfer, but your casino balance has not changed. Likely causes:

• The deposit was sent to an old or different casino account.
• The payment provider is still processing the transfer.
• You used a payment method that is not supported for deposits.
• Your account is not fully verified, so the deposit is on hold.
• There was a typo in the payment reference or account number.

What to do:

1. Check your bank statement to confirm the exact amount and reference.
2. Log in to your Fallsview Casino account and open the transaction history.
3. Compare the reference on your bank statement with the one in the casino history.
4. If the references differ, the deposit likely went to another account.
5. Contact your bank to see if the transfer can be recalled.
6. If the references match, wait for the payment provider to finish processing.
7. Do not attempt the deposit again until you know the first one failed.
8. Check that the payment method you used is listed as supported for deposits.
9. If your account is not verified, complete the verification steps.
10. Keep a screenshot of the bank transfer and the casino transaction page.
11. Note the date and time of both the bank debit and the casino credit.
12. If the deposit is still missing after the provider’s stated processing window, contact support.
13. Provide support with the bank reference and the casino transaction ID.
14. Ask support to trace the deposit on their side.
15. If support confirms the deposit is not on your account, request a manual credit.
16. Follow any instructions support gives you for recalling the funds.
17. Once resolved, confirm the correct deposit method for future payments.

Contact support when the payment provider confirms the transfer is complete but the casino balance still shows no credit.

Withdrawal pending longer than expected

You requested a withdrawal, but it still shows as pending and the funds are not in your bank. Likely causes:

• Your account is not fully verified.
• The withdrawal method requires additional checks.
• You have an active bonus with playthrough conditions.
• The casino is experiencing a high volume of requests.
• Your bank is holding the incoming transfer.

What to do:

1. Log in to your Fallsview Casino account and open the withdrawal history.
2. Check the status of your withdrawal request.
3. If it says pending, look for any message about missing documents.
4. Complete any outstanding verification steps.
5. If you have an active bonus, check whether playthrough requirements are met.
6. If the bonus is still active, the withdrawal may be delayed until you meet the conditions.
7. Wait for the casino’s stated processing period for withdrawals.
8. After the processing period, check your bank account for the incoming funds.
9. If the funds are not there, contact your bank to see if the transfer is on hold.
10. Ask your bank for the exact name on the receiving account.
11. If the name does not match your casino account, the transfer may be rejected.
12. In that case, update your bank details in the casino account.
13. Request a new withdrawal to the corrected bank details.
14. If the withdrawal is still pending after the processing period, contact support.
15. Provide support with the withdrawal reference number.
16. Ask support to confirm the withdrawal has been approved.
17. If approved, ask for the transfer reference to give to your bank.
18. Keep all correspondence with support and your bank.

Contact support when the withdrawal shows as approved but the funds have not reached your bank after the stated processing period.

Identity verification stuck or documents rejected

You uploaded your documents, but the verification status remains pending or your documents are rejected. Likely causes:

• The document image is blurry or has glare.
• The document is expired.
• The name on the document does not match your casino account.
• The document type is not accepted.
• You uploaded only one side of a two-sided document.

What to do:

1. Open the verification section of your Fallsview Casino account.
2. Check which documents are still required.
3. Take a new photo of your document in good lighting.
4. Make sure all four corners are visible and the text is readable.
5. Upload both sides of the document if it has two sides.
6. Check that the name and date on the document match your account details.
7. If the document is expired, use a valid one.
8. Submit the documents again through Fallsview Casino sign up and wait for review.
9. Do not open multiple accounts to speed up verification.
10. Keep a copy of every document you submit.
11. If your documents are rejected, read the rejection reason carefully.
12. Address the specific reason before uploading again.
13. If the reason is unclear, contact support for clarification.
14. Provide support with your account details and the document type.
15. Ask support to confirm which document format is accepted.
16. If the verification is still stuck after resubmission, contact support.
17. Request a manual review of your documents.

Contact support when your documents are rejected without a clear reason or the verification remains pending after you have resubmitted corrected documents.

Welcome bonus or free spins not credited

You signed up expecting a welcome bonus or free spins, but your balance shows no bonus and the rewards section is empty. Likely causes:

• The bonus requires a promo code that was not entered.
• Your deposit did not qualify for the offer.
• The bonus was already claimed on another account.
• You did not meet the minimum deposit condition.
• The bonus is not available in your region.

What to do:

1. Log in to your Fallsview Casino account and open the bonuses or promotions section.
2. Check if the welcome offer is listed as active or pending.
3. Review the conditions for the welcome offer.
4. Confirm that your first deposit met the minimum required for the bonus.
5. If a promo code was required, check if you entered it during deposit.
6. If you missed the code, contact support to see if it can be applied.
7. Check that you have not claimed the same offer on another account.
8. If you have multiple accounts, close the extra ones.
9. Make sure your account is fully verified, as some bonuses require it.
10. Check the free spins section for any available spins.
11. If spins are there but not visible in the game, log out and back in.
12. Clear your browser cache if the bonus does not appear.
13. Try a different browser or device.
14. If the bonus still does not appear, contact support.
15. Provide support with your deposit reference and the offer name.
16. Ask support to check if the bonus was credited to another account.
17. If the bonus was not credited, request manual credit.
18. Keep a screenshot of the offer and your deposit confirmation.

Contact support when you meet all stated conditions but the bonus or free spins are still missing.

Use one account with your correct name and a payment method in your own name; this single habit prevents most sign up and payment problems.